These Terms and Conditions govern the relationship between ‘Upright Holidays’ ("we," "us," "our") and the client ("you," "your", “customer(s)”, “guest”) in relation to travel services provided by us.

• It is important that you should arrive at the airport at least three hours prior to your scheduled departure otherwise you will miss the flight.
• If your flights are not booked through us, we cannot be held responsible for any issues arising from the airline.
• Airlines often do not provide complimentary seat selection or meal options. Should you wish to select seats, book meals, or access other additional services, you will be required to pay the associated fees directly to the airline, either via their website or on board the aircraft.
• Airlines reserve the right to delay or cancel flights at any time due to unforeseen circumstances. We shall not be liable for any additional charges incurred as a result of such delays or cancellations.
• We are not responsible for any delays or loss of baggage caused by the airline.
• In the event of a missed connection due to delays or cancellations, it is the responsibility of the guest to communicate with the airline at the airport. Any alternate arrangements will be made solely by the airline, and we are not liable for such arrangements.
• Customers who do not show up for their scheduled services will not be eligible for any refunds, nor will their services be rescheduled.

• Please note that breakfast is not served on the first day of check-in (Day 1).
• The standard check-in time for the hotel is between 2 PM and 3 PM, and check-out is at 11 AM. Should you arrive at the hotel prior to check-in time, you may be required to wait in the hotel lobby until your room is available. While we will always communicate your request for early check-in, this is subject to availability.
• Check-out time is 11 AM. If you remain in the room beyond this time, the hotel will impose a late check-out fee.
• If you have a scheduled tour on your check-out day, please ensure you check out of the hotel before the pick-up time for your tour. You may leave your baggage in the lobby during this time.
• The hotel may require a security deposit or a passport deposit at the time of check-in.
• We advise you to review the hotel’s ratings and comments online prior to confirming your booking, as we are not responsible for the amenities or services provided by the hotel. If you are dissatisfied with the hotel or room after check-in, we cannot be held liable, and any changes to your room or hotel will incur additional charges. Therefore, we recommend that you thoroughly check hotel reviews, the official website, and photos before confirming your package.
• Customers who do not show up for their scheduled services will not be eligible for any refunds, nor will their services be rescheduled.

• All tours and transfers are conducted on a Seat-In-Coach (SIC) sharing basis, unless explicitly stated as ‘Private’ or ‘PVT’. SIC vehicles may include small coaches, medium coaches, larger coaches, or buses.
• Seat allocation in SIC vehicles operates on a first-come, first-served basis.
• The driver will wait a maximum of 10 minutes for SIC transfers and 20 minutes for private transfers. After this period, the driver will leave, so it is essential to adhere to the pick-up times specified in your vouchers.
• If you fail to arrive at the designated time, no alternative arrangements will be made.
• A private vehicle does not imply that the vehicle is at your complete disposal.
• All transfers (SIC or Private) are conducted on a point-to-point basis, unless specified as ‘disposal.’ This means the route will be determined by the driver, and changes to the route cannot be requested.
• Drivers will communicate any changes to the assigned pick-up time due to traffic or other road-related issues.
• The itinerary may be adjusted if any activity is not operational on a specific day.
• Activities or sightseeing may be canceled for unforeseen reasons. In such cases, a full refund for that particular activity will be issued, subject to receiving the refund from the respective service provider.
• A guide will only be available for select tours and excursions.
• Should you speak loudly, rudely, or abusively to the driver or guides, they may refuse to provide services, and no refund will be issued in such cases.
• Tours may be canceled or postponed due to unforeseen circumstances, including natural disasters, disease outbreaks, political disputes, or wars.
• If there are changes in local government policies or entry requirements due to natural disasters, disease outbreaks, or other circumstances (such as political disputes or wars), you will be responsible for any additional expenses incurred. We will not cover costs arising from such reasons.
• We reserve the right to modify any itinerary for operational reasons or due to circumstances beyond our control, including Force Majeure related to weather conditions, strikes, etc.
• We shall not accept any liability or responsibility for damages, loss, injury, accidents, death, delays, breakdowns, or irregularities that may occur during the tour due to weather conditions, strikes, wars, quarantines, or any other causes. All such losses or expenses must be borne by you.
• Customers who do not show up for their scheduled services will not be eligible for any refunds, nor will their services be rescheduled.

• The approval and issuance of visas are solely at the discretion of the respective country’s embassy.
• Visa approval is contingent upon the individual's profile. Should the embassy identify any issues or irregularities in your profile or passport, your visa application may be rejected.
• Our standard cancellation policy will apply in the event that the package is canceled due to visa rejection.
• We are not responsible for any delays or rejections related to visa applications.
• Visa appointments (in the case of sticker visas) are subject to availability.

• We highly recommend purchasing travel insurance to cover cancellations, interruptions, or emergencies.

• A deposit may be required at the time of booking, with the full balance due 30 days before the departure date.
• Payments can be made via Bank Transfers (NEFT, IMPS, RTGS), UPI.
• Payments done through payments link (Credit Card, Debit Card, Net Banking) are subject to additional charge of 3%.
• All prices are subject to change until confirmed with a deposit.

• Cancellations must be made in writing.
• Refund policies vary based on the type of service booked. Specific policies will be provided at the time of booking.
• No refunds for unused services once the trip has commenced.

• Changes to bookings will incur additional fees.
• Requests for changes must be submitted in writing and are subject to availability.

• We act solely as an intermediary between you and the service providers.
• We are not liable for any loss, injury, or damage incurred during your travel, except where required by law.

• These Terms and Conditions shall be governed by the laws of Panchkula Jurisdiction (Haryana).

• We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on our website.

• For questions or concerns regarding these Terms and Conditions, please contact us at +91-7015368501 or email us at [email protected]..